California Consumers
CALIFORNIA CONSUMERS SHOULD KNOW THEIR RIGHTS RELATING TO THE PURCHASE OF CONSUMER GOODS, SUCH AS RECREATIONAL VEHICLES. CALIFORNIA CONSUMERS MAY HAVE SPECIAL PROTECTIONS UNDER CALIFORNIA’S SONG-BEVERLY CONSUMER WARRANTY ACT (CALIFORNIA CIVIL CODE § 1793.2).
California enacted the Song Beverly Consumer Warranty Act to provide protection to Californians who purchase consumer goods in California. As part of the Act, manufacturers are required to make repairs to consumer goods if they have a defect. Repairs are required to be made within a certain period of time and, if they are not, or if a repair to the same item is required more than twice, a manufacturer may be required to replace or repurchase the consumer good. In some instances, if a manufacturer does not meet this obligation, it can be subject to additional damages referred to in the statute as a civil penalty.
Beginning on July 1, 2025, in order to seek a civil penalty an owner must comply with Song Beverly Consumer Warranty Act’s pre-litigation notice requirements (described at California Code of Civil Procedure Section 871.24), by sending a written notice to Keystone RV Company, either by email sent to the following email address: CaliforniaPreSuitNotice@keystonerv.com, or by certified or registered mail, return receipt requested, sent to the following address: Keystone RV Company, c/o California Pre-suit Notice, P.O. Box 2000, Goshen, Indiana 46527. Keystone’s physical address is 2642 Hackberry Dr., Goshen, Indiana 46526.