Join Our Customer Service Team
At Keystone RV’s customer service department, we create a positive work environment that fosters meaningful relationships, individual growth, and provides all individuals with a sense of purpose and pride. Through our shared values of respect, teamwork, effort, and safety, we strive to create a culture where everyone can express and expand their unique talents. We are committed to providing team members with more than a job, but a life-long career where they can make a difference and be part of something special.  Keystone RV offers competitive wages with paid vacation, medical, dental and vision insurance, disability and life insurance, matching 401K and more. Our caring representatives work as a team to make a difference in the lives of our customers and the members of our community. Together we aspire to bring joy and adventure to our customers’ lives and help them Camp Better.
Scroll down to learn more about the positions we offer or VIEW CURRENT OPENINGS.
Retail Advisor – Customer Service Call Center
- Provides outstanding service to all customers
- Confidently answers direct retail customer inquiries
- Creatively works with the customers and dealers to resolve service issues
- Directs retail customers to service locations
- Has general knowledge of the product and is able to find appropriate resources when needed
- Identifies the root causes of customer issues and provides assurance of corrective action
- Follows up with the customer to assure the highest level of customer satisfaction
- Professionally and calmly de-escalates emotional customers
- Handles all incoming calls with the highest degree of professionalism
Parts Advisor – Customer Service Call Center
- Collaborating with dealers regarding recreational vehicle (RV) parts orders.
- Works with dealers in coordinating and fulfilling warranty requirements
- Provides outstanding service to all customers
- Confidently communicates with customers and dealers regarding RV parts
- Creatively works with the customers and dealers to resolve issues
- Communicates with professionalism to assure the highest level of customer satisfaction
Service Advisor – Customer Service Call Center
- Collaborating with dealers regarding warranty repairs
- Providing excellent technical assistance on repairing recreational vehicles
- Works effectively with dealers in coordinating and fulfilling warranty requirements
- Works in a team to assure outstanding service to all customers
- Confidently communicates with customers and dealers regarding RV functionality
- Creatively works with the customers and dealers to resolve issues
- Communicates with professionalism to assure the highest level of customer satisfaction
Claims Processor – Customer Service
- Collaborate with Keystone RV dealers to successfully and efficiently process claims submitted.
- Assist Keystone RV dealers with questions regarding claims through phone and email.
- Compile data related to warranty claims and accurately complete required paperwork.Â
- Relate to all customers and dealers with professionalism to assure the highest level of satisfaction
Warranty Parts Return – Customer Service Warehouse
- Receiving returned warranty parts
- Opening and breaking down boxes
- Accurately matching paperwork to the correct parts
- General cleaning and trash removal
Assistant – Customer Service Office-
- Effectively engage in a variety of general clerical tasks
Report Writer – Customer Service
- Assist team members with various daily, weekly and monthly reports
Assistant – Customer Service Warehouse-
- Provide excellent assistance with general warehouse tasks and operations
- Assist with inventory control.
Manifest – Customer Service Warehouse-
- Create accurate bill of ladings and packing slips
- Load small parts onto UPS trucks
Stock Puller – Customer Service Warehouse
- Pull stock parts from bin locations in the warehouse
- Provide excellent assistance with various other warehouse operations
Plant Puller – Customer Service Warehouse
- Pulling parts from our production plants
- Provide excellent assistance with various other warehouse operations
Small Parts Packer – Customer Service Warehouse
- Accurately identify and pack small parts in the warehouse to fulfill orders
- Provide excellent assistance with other warehouse operations as needed
Large Freight Packer – Customer Service Warehouse
- Packing large freight items
- Providing excellent assistance as needed with other warehouse operations
RV Technician – Customer Service, Service Shop
- Repairs recreational vehicles with precision and care, following all safety guidelines
Porter – Customer Service, Service Shop
- Tows recreational vehicles to and from Rain Bay – less than 5 miles.
- Engages in maintenance and moving units in and out of bays
- Carefully identifies and pulls parts
Parts Catalog – Customer Service
- Markets parts to dealerships
- Supports parts catalog through data entry, photography and photograph enhancement