Keystone RV Warranty Guide: Comprehensive Coverage & Owner Support
Warranty Guide
Investing in a Keystone RV means securing a commitment to quality and support. This guide provides an overview of Keystone’s warranty package, including the 1-Year Limited Base Warranty, 3-Year Structural Warranty, component and appliance coverage, owner assistance, safety recalls, and your responsibilities as an RV owner. Additionally, it outlines the Owner Dispute Resolution Program for addressing any concerns.
1. 1-Year Limited Base Warranty
Keystone's 1-Year Limited Base Warranty covers defects in materials and workmanship for most RV components for one year from the purchase date. It applies to the first retail owner and provides a clear outline of what Keystone will address if defects are found.
2. 3-Year Limited Structural Warranty
The 3-Year Limited Structural Warranty covers defects in the core structural elements of your RV, including the main steel frame, sidewalls, floors, and roofs, for three years from the purchase date. This warranty focuses on addressing manufacturing defects.
3. Component and Appliance Warranty Coverage
Keystone RVs include various components and appliances, each with its own separate manufacturer’s warranty. These typically cover systems like HVAC, water heaters, refrigerators, stoves, ovens, and electrical systems.
4. Owner's Assistance and Support
Keystone offers robust support through the My Keystone App, a customer service hotline (866-425-4369), and a comprehensive owner's manual to help with warranty claims and understanding your RV.
5. Safety Recalls and Service Campaigns
Keystone is committed to your safety. In case of a recall or service campaign, you’ll be notified with instructions on addressing the issue. Register your RV with Keystone and regularly check the NHTSA website to stay informed.
6. Responsibilities as an Owner
Maintain your RV according to the owner's manual, use it solely for recreational camping, and promptly report any defects. Failure to do so may void your warranty coverage.
7. Owner Dispute Resolution Program
If unresolved issues persist after contacting your dealer or Keystone, you can voluntarily participate in the Dispute Resolution Program for Recreational Vehicles (DRP-RV). This confidential mediation process, administered by DeMars & Associates, helps facilitate a mutually acceptable resolution without involving attorneys. For more details, visit DRP-RV, submit an online form, or email info@demarsassociates.com.
Conclusion
Keystone RV’s comprehensive warranty package is designed to protect your investment and ensure your RV remains in excellent condition. By understanding your coverage, utilizing the available resources, and fulfilling your responsibilities as an owner, you can enjoy peace of mind and many memorable adventures with your Keystone RV.
For more detailed information and to access the full warranty documentation, please refer to the Keystone RV Owner's Manual and Full Warranty Guide.
Disclaimer: The information contained in this article is deemed to be true and accurate at the time of publication. However, due to the evolving nature of our products and services, there may be changes or updates that occur after this article was published. We encourage users to verify the contents and consult with their dealer or Keystone RV for the most current information. If you have any questions or require further clarification, please do not hesitate to contact your dealer or reach out to Keystone RV directly.
